Online Proctoring Student Page

The University of Connecticut has partnered with ProctorU for proctoring services for online courses.

Be sure you can access ProctorU from your location ad that you have the necessary minimum hardware and bandwidth requirements.

What is It & Why Does UConn Use ProctorU?

ProctorU is a service used to authenticate a user’s identity and provide live proctoring of online assessments.

  • Allows flexibility and convenience for students to take assessments in online courses that might otherwise require in-person meetings.
  • Adds value to your degree in support of maintaining high academic standards through academic integrity and user authentication.
  • Helps meet accreditation standards and federal requirements. New England Association of Schools and Colleges (NEASC) accreditation, Standard 4.48, and Federal requirements under Sec.  602.17(g)of the Higher Education Act of 1965. 

How Does ProctorU Work?

ProctorU uses a multi-step process to establish a user’s identity. A live proctor sees the user via a webcam, checks the user’s ID and takes a photo to help verify identity. Next, the user is asked to answer challenge questions. Proctors ensure the integrity of the exam using a three-step process. They ensure the identity of a user through an authentication process, they see the user via the webcam, and they can see what a user is doing during the test through screen-sharing technology. Students will download and use ProctorU’s Guardian browser.

Get Started

Read the entire ProctorU Welcome Page and follow the Guardian prompts:

  1. Getting Started
  2. Create your account
  3. Download and install the Guardian Browser
  4. Exam Day – What to expect
  5. Requirements and system test
  6. What am I allowed and not allowed to do during my exam? (see various tabs)
  7. Help Center

After you’ve created your account, you need to schedule your exam(s) ASAP.  At least one week advance scheduling is required but sooner is better.

Schedule Your Exam(s)

  1. Log into ProctorU
  2. Click Schedule a New Session
  3. Select “University of Connecticut”, the current term, and the exam from the 3 dropdown menus
  4. Click the “Find Sessions” button (You can use the Select a date, and Select a time features to filter your search)
  5. Click the “Find Available Times” button and then select a time slot on the right
    (Be sure to click “Schedule” to confirm the appointment.)
    Change the time to see other available appointments.

    ProctorU Contact Information

    If you have problems creating an account, logging into ProctorU, scheduling your exams, or need to contact ProctorU, you can reach them at:

    • Phone: Contact ProctorU at 855-772-8678
    • Chat: Use the Chat feature at the bottom of the screen if you have trouble logging in at the scheduled time.
    • Email: help@proctoru.com

      Tips

      • Sign-up for your session well in advance of the test date –  AT LEAST ONE WEEK PRIOR To the exam.
      • Arrive at least 10-15 minutes early for your scheduled session (ProctorU).  Your exam timer won’t start until the exam is launched.
      • Expect some set-up time. The session begins with an authentication process and set-up time before the exam is launched. It’s not unusual for start-up time to take 15 – 20 minutes. (The exam timer won’t start until the exam is launched.)
      • Use a fast and reliable internet connection. Hardwire directly to your modem, if possible.  Other users on your network can affect the speed of your connection.  We recommend a minimum 3Mbps upload/download speed which is higher than ProctorU’s published minimum speed.  Try Speedtest.net to determine your speed.
      • Secure a space that conforms to test rules and make sure you won’t be interrupted during the exam. (Well lit room and avoid backlighting, clear workspace, bring a photo ID, your phone or other reflective item)
      • Remove any unpermitted devices including smart watches, tablets, etc.
      • Have your ID ready to show the proctor.
      • A chat feature is available if technical problems arise during testing
      • Be aware that proctors may actively engage a student during an exam in the event of a potential problem.

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        About ProctorU